Refund Policy

Remittance Refund Policy

1. Introduction

Taaj Service Australia ( Himilo Enterprise pty ltd ) we are committed to providing a secure and efficient remittance service. We understand that there may be instances where a refund is required. This Refund Policy outlines the conditions and process for requesting a refund for a remittance transaction.

2. Eligibility for Refunds

A refund may be granted under the following circumstances:

Transaction Cancellation: If the remittance has not yet been processed or paid out to the recipient.

Incorrect Transaction Details: If the transaction was sent to the wrong recipient due to an error on our part.

Regulatory Compliance Issues: If the transaction is blocked due to legal or compliance reasons.

Failed Delivery: If the funds were not received by the intended recipient due to system or payout partner errors.

3. Non-Refundable Transactions

Refunds will not be issued in the following cases:

If the remittance has already been processed and successfully delivered to the recipient.

If the customer provides incorrect recipient details that lead to successful delivery.

If the request is made beyond the allowable refund period specified by regulations.

If the refund request is due to a change of mind after the transaction has been processed.

4. Refund Process

To request a refund, the sender must:

Submit a refund request via email or through our customer service channels.

Provide transaction details, including the reference number, recipient information, and reason for the refund.

Undergo verification to confirm the identity of the sender and transaction validity.

5. Processing Time

Approved refunds will be processed within 3 business days.

The refund will be issued through the original payment method, unless otherwise agreed.

Any applicable service fees may be deducted from the refund amount.

6. Contact Us

For refund requests or inquiries, please contact our customer support team at:

Phone: +61435571873

Email: [email protected]

Office Address: 25 A, the Mall, Bell street, Heidelberg West, Vic, 3081

7. Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be communicated through our official website or customer notifications.